Question 1

How to place a new Order?

Accepted Answer

Simply browse our product collections, add the item[s] you want to
the cart and click either Paypal check out or check out enter your details, make a payment and you are done.

Question 2

How Long Does Delivery Takes ?

Accepted Answer

Delivery is between 3 to 7 working days for UK orders.
 
For international delivery is between 7 to 28 working days for Europe and USA
 
For Rest of the World delivery is between 14 to 30 working days

Question 3

Is it safe to shop online with you?

Accepted Answer

Yes, it is safe to order online. We do not store any financial information on our servers. All data is securely encrypted and held by financial institutions. Our website is 100% secure, allowing you to shop with peace of mind.

Question 4

What is your return policy?

Accepted Answer

We accept returns on bags, scarves, and women's clothing within 14 days in their original packaging. We do not accept returns on jewelry, fabrics, beauty products, underwear, used clothing, and used bags. Jewelry can only be returned if damaged during shipping and must be in its original packaging. A coupon will be issued for your next order, valid for one month. The buyer pays for return postage. Please email us first if you wish to return an item. Read our return policy at checkout.

Question 5

Are My Details Secure?

Accepted Answer

Our Website is 100% SSL SECURED.
 
All our customers details are STORED in a SECURED DATA BASE 
 
Our payment is process by Wixs Pay which is 100% SSL SAFE
 
And PAYPAL which is also 100% SSL SAFE

Question 6

Do I have to pay custom fees for my order?

Accepted Answer

Yes, you are responsible for any custom fees when your order arrives. These fees are not charged by us.

Question 7

What payment methods do you accept?

Accepted Answer

We accept Visa, MasterCard, American Express, PayPal, Klarna, Clearpay, and Laybuy. Payments are processed securely.

Question 8

Can I save items in my cart for later?

Accepted Answer

You can save items in your cart, but they remain available to other customers. To ensure availability, we recommend completing your order as soon as possible.

Question 9

When will my order be shipped out?

Accepted Answer

Any order made before 1PM [UK] Time will be shipped out same day
or next business day, priority except on weekends and holidays.

Question 10

How is my order delivered and when will it arrive?

Accepted Answer

Your order will be delivered via Royal Mail or Evri. Standard UK delivery takes 2 to 7 working days, and next day delivery takes 1 to 5 working days. International standard delivery takes 14 to 30 working days, while Royal Mail and Evri International Signed For takes 7 to 28 working days. Please be aware that you may need to pay custom fees upon receiving your order.

Question 11

How can I track my order?

Accepted Answer

Once your package is shipped, you'll receive an email with a tracking number if you selected Royal Mail Signed For. Standard shipping does not include tracking. You can track your items on the Royal Mail website.

Question 12

What is the best way to order during the holiday season?

Accepted Answer

Order will be delayed during holiday seasons, please always give an extra day for order to be delivered.

Question 13

Do you open on holiday?

Accepted Answer

We are close on major holidays and weekends.

Question 14

Do I need to sign for my delivery

Accepted Answer

Yes, all deliveries from Sophias Fab require a signature upon delivery.

FAQ

Frequently asked questions